Our team ensures that every provider we bring to the platform is licensed and in good standing. Providers who apply are required to provide a valid license and proof of identity. We then cross-check their licensure information with their respective state licensing board.
Therapists must also undergo a background report, and are subject to periodic checks via the NPDB (National Practitioner Data Bank) registry. In addition to these checks, potential providers must also complete a case study graded by a licensed clinician. The result of this rigorous process is that less than a third of applicants who apply to work as therapists through BetterHelp are accepted to the platform.
We also show the full credential information for each provider to make it easy for you to do your own due diligence on your therapist.